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작품의 특성상 교환이나 환불은 불가능합니다.
작가의 오리지널리티가 있는 작품이자 수집품으로 생각하고 신중하게 구매하시기 바랍니다.


2015년 판도라돌의 리뉴얼을 기점으로 order 인형은 주문받지 않습니다.

판도라돌에서 판매하고 있는 인형은 단 한체의 인형으로 
제가 디자인한 이미지를 기반으로 의상과 인형을 하나의 작품으로 판매합니다.

같은 채색과 의상을 입은 오더인형은 받지않을 생각입니다.

매번 같은 이미지를 만드는것보다 하나하나 새로운 채색과 의상으로 작업하는것이 더 즐거운 작업이 될 것 같아 결정했습니다.
양해 부탁드립니다 ^^

주문 방법은 기존과 비슷합니다.

각 인형 판매게시판 하단에 있는 q&a 게시판이나, 메일( 로 문의 바랍니다.


택배로 인형을 배송받으신다면, 

가급적 택배 기사가 있는 상황에서 바로 박스를 개봉하여 인형의 상태를 확인하여주시길 바랍니다.
택배의 무식한 배송은 이제 다들 아실꺼라 생각합니다. 
저 역시 상황을 알기에 최대한 안전하게 배송하려 합니다. 하지만 가끔 그럼에도 불구하고 인형이 파손될 수도 있습니다.

이런 상황에서 가장 좋은 방법은 택배 기사가 같이 있는 상태에서 물건을 개봉하고 문제 발생 시
판매자에게 빠르게 연락하여 조취를 취하는 것입니다

그리고 안전하게 배송받으셨다면 연락부탁드립니다.

인형을 기다리시는분도 노심초사 언제올까... 걱정하시겠지만, 
보내는 저 역시 열심히 만든 아이가 잘 도착했을까..걱정한답니다 :)

그럼, 좋은하루되세요~


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  • Shipping Method : 문의
  • Shipping Area : A Region.
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 3 - 7 days
  • About Shipping : Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.


1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

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